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Contract basis

Terms and conditions.

As of 2026-04-30
Marqio contract basis

1. Scope

These terms and conditions govern all contractual relationships between Shio Ventures GmbH, Straßburger Straße 55, 10405 Berlin (HRB 82142 B, Charlottenburg local court) — hereinafter „Marqio" — and its customers regarding the use of the services on marqio.ai. Diverging terms of the customer apply only if Marqio expressly agrees to them.

2. Contract formation

The contract is concluded upon account creation. Upon verification of the email address, the customer receives a one-time welcome bonus of 500 tokens to try the services. Acquiring additional tokens (packs or subscriptions) is a separate order in checkout. Marqio confirms every order by email.

3. Scope of services

  1. Naming. AI-assisted generation of candidate names with a brief phonetic and semantic rationale.
  2. Trademark clearance. Direct query of the EUIPO, Swissreg and UKIPO registers with deterministic verdict (Clear, Watch, Conflict) and a tamper-evident hash chain over the file.
  3. Domain. Price comparison of available domains across four partner registrars (Namecheap, Porkbun, IONOS, Gandi); linking via affiliate outlink. Marqio is not a registrar.
  4. Design. Generation of a logo brief and SVG specimens for the final chosen name.
  5. Marqio is not legal advice. All results are screenings within the meaning of § 2 RDG and do not replace assessment by counsel. Every file visibly carries the marker „Screening · Not Legal Advice".

4. Token model and fees

  1. Marqio bills all value-adding actions via a token balance. One token equals 1 cent at the standard price. Current token costs per action (naming, clearance, domain slot, logo iteration etc.) are listed at /pricing.
  2. Tokens are sold in packs: one-off packs without commitment, and subscription packs with a twelve-month minimum term at a reduced token price.
  3. Before every chargeable action, Marqio displays the expected token cost. Tokens are reserved via a hold-capture procedure; in case of technical errors, the hold is released automatically.
  4. Tokens expire twelve months after credit, unless the pack detail page states otherwise. Pay-out of unused tokens is excluded.
  5. Payment is processed via Stripe. All prices are net, plus statutory VAT. For business customers with a valid EU VAT ID, the reverse-charge procedure applies.

5. Term and termination

  1. The account contract is concluded for an indefinite term and can be terminated at any time via account deletion in the dashboard.
  2. One-off token packs are one-time purchases and require no termination.
  3. Subscription token packs run with a twelve-month minimum term. They can be terminated with one month notice to the end of the minimum term; otherwise they renew by one month at a time. Termination happens in the customer dashboard.
  4. The right to extraordinary termination for cause remains unaffected.

6. Consumer right of withdrawal

Consumers have a statutory right of withdrawal; details and the withdrawal form are at /widerruf. The right of withdrawal is excluded where, with the customer’s consent, Marqio has begun to perform a token-charged action before the end of the withdrawal period and has fully rendered it (§ 356(4) BGB).

7. Customer obligations

  1. Correct and complete billing information.
  2. Confidentiality of account credentials and prompt notification to Marqio in case of suspected misuse.
  3. No abusive use of the interfaces, in particular no circumvention of the welcome-bonus grant (multiple accounts, throwaway emails) and no automated bulk querying outside documented API paths.

8. Usage rights to file contents

The customer receives a non-exclusive, unlimited (in time and territory), transferable usage right to the delivered candidate names, clearance files, logo briefs and logo specimens. Marqio does not use file contents to train its own or third-party AI models; Anthropic, fal.ai and Voyage AI are contractually obliged to purpose-bound processing only.

9. Warranty

Marqio renders its services with the diligence of a prudent merchant. Trademark clearance relies on the register data available at the time of query; Marqio does not warrant completeness, accuracy or timeliness of external data sources. A „Clear" verdict does not replace an attorney freedom-to-operate analysis and does not constitute a filing.

10. Limitation of liability

Marqio is liable without limitation for intent and gross negligence, for damages arising from injury to life, body or health, and under the German Product Liability Act. For ordinary negligence, Marqio is liable only for breach of material contractual duties (cardinal duties) and limited in amount to the contract-typical, foreseeable damage, but no more than the fees paid by the customer in the twelve months preceding the damaging event.

11. Availability

Marqio strives for high platform availability but does not owe any specific uptime quota (best effort). Maintenance windows are announced in advance where they can be planned. Individual service-level commitments are available only via separate enterprise agreements.

12. Data protection

Marqio processes personal data only in accordance with statutory requirements. Details on the type, scope, purpose and recipients of processing and on data-subject rights are in the privacy policy at /privacy.

13. Changes to these terms

Marqio may amend these terms where this is required for legal or operational reasons and the change does not shift the contractual balance to the customer’s disadvantage. Changes are announced by email at least six weeks before they take effect. If the customer does not object within this period, the amended terms are deemed accepted; the announcement points out this right to object and its consequences.

14. Dispute resolution and final provisions

German law applies, excluding the UN Sales Convention. Place of jurisdiction for merchants is Berlin. The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr; Marqio is neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration body. Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.